If a person forgot the PIN, then the current Smart ID Mobile App profile needs to be locked and a new one activated.
Standard workflow
|
|
Actor |
Action |
Option |
|---|---|---|---|
|
1 |
Mobile ID administrator |
In Identity Manager, locks the current Smart ID Mobile App profile. For more information, see Lock mobile ID.
|
- |
|
2 |
Mobile ID user |
In Smart ID Self-Service, activates a new profile. For more information, see A person needs a mobile ID in Issue mobile ID to person. |
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