Person forgot the mobile ID PIN
If a person forgot the PIN, then the current Smart ID Mobile App profile needs to be locked and a new one activated.
Standard workflow
| Actor | Action | Option | |
|---|---|---|---|
| 1 | Mobile ID administrator | In Identity Manager, locks the current Smart ID Mobile App profile. For more information, see Lock mobile ID. | - |
| 2 | Mobile ID user | In Smart ID Self-Service, activates a new profile. For more information, see A person needs a mobile ID in Issue mobile ID to person. | - |