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Issue multiple cards (batch order)

Use case scenario

An operator wants to produce/print multiple cards for users.

This article describes how an operator can issue multiple cards for users in the Cards package in Smart ID Identity Manager. An approved card request must have been done, see Request card. The next step is to activate the cards. 


  • A card has been requested and is in state "approved", see Request card

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Issue cards
  1. In the BATCH ORDERS page, select Issue multiple cards.

  2. Click Search to get a list of all cards in status approved. 

  3. Select the check boxes for the cards that shall be issued. 

    To cancel the process, see "Cancel the process" below.

  4. Click Issue multiple cards.

  5. Click Next to issue the cards.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to produce requested cards via batch order
  • End state for card = "issued" or "active"
  • End state for certificate = "on hold" or "valid"
Symbolic name


Process name

Issue multiple cards


Identity Manager Operator

Required card state


Process start

Process start>Batch order>Issue multiple cards


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Set PIN length

Option: Set PIN length

Set PUK length

Option: Set PUK length

Select certificates to be issued

Option: Provide the possibility to select what kind of certificates that should be issued

To manage the option, see Cards- Manage option to select what certificates to issue

Set card end state

Option: Set end state for the card

Set certificate end state

Option: Set end state for the certificate

Related information

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