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Reactivate user

Use case scenarios

  • Back from parental leave
  • Back from leave of absence

This article describes how an operator reactivates a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

The user state and the related credentials are set to active. 

  • The user is in state "inactive" (has previously been deactivated)
  • The user will only get the default role when reactivated

If the user needs other roles than the default role, you can add them, see Edit roles.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Reactivate user
  1. In the Quick search drop-down list, select User.
  2. . Search for the user that shall be reactivated. User data is shown in read-only mode.

    To cancel the process, see "Cancel the process" below.

  3. Click Reactivate user.
  4. In the Reason drop-down list, select the reason for reactivation. The user's inactive related credentials gets active. See "Use case details" below. 

  5. Click Next to reactivate the user. The user will not be notified by email after the reactivation.

    Depending on the configuration, there can be options added to the use case, see "Options" below.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As an operator I want to reactivate a user in Identity Manager

  • End state for user = "active"
  • End state for related credentials = "active", see details below
  • End state for related certificates = "valid", see details below
Related credentialsCredentials - end stateCertificates - end state
Card and related certificatesactivevalid
Virtual smart card and related certificatesactivevalid
Mobile ID and related certificatesactivevalid
Soft token and related certificatesactivevalid
Symbolic name


Process name

Reactivate user


Identity Manager Operator

Required user state


Process start

On the user profile>Reactivate user


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Add an approval step

Option: Add an approval step

Additional information

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