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Order card (external production)

Use case scenario

An operator wants to order a card for external production.

This article describes how an operator orders a card for external production in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

When the card has been ordered, it can be initialized. See Initialize temporary card (external production) for more information.

This use case is disabled by default. 

  • The user (that shall have the card) must be in state "active".
Enable the Order card (external production) use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Identities.
  3. Select and edit User
  4. Select the Active tab.

    If you only use external production (no local production), you do not need to create a new Additional Command (that is, step 5 and 6). Instead you can edit the existing Additional Command, which points to "Request card" or "Issue Card" and point it to "Order card", and then clink Save.

    If you use local production, continue with these steps:

  5. In Additional Commands, click New (the pen symbol) to add a row.
  6. In Additional Commands, select Order card to add it to the Process list. 

  7. In Mapping, select CardsMapUserToCard.
  8. Click Save.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Order card for external production
  1. In the Quick search drop-down list, select User and search for the user that shall have a card.

  2. Click Order card under "What do you want to do?".

    To cancel the process, see "Cancel the process" below.

    Card data and user data is shown. Common name and UPN are fetched automatically.
  3. Click Next to order the card. The card will now be in state processing, which means the card is put in a queue, or ordered (without queue). You can also abort the card order from the queue (when the card is in state "processing"), see Abort temporary card order (external production) for more information.

    When ordered (without queue), the card is directly ordered in the Nexus GO Cards integration and it will be in state "ordered".

    Depending on the configuration, there can be options added to the use case, se "Options" below.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to order a card for external production
  • The card is ordered or placed in queue waiting to be ordered
  • End state for the card = processing (queue) or ordered (without queue)
Symbolic name


Process name

Order card


Identity Manager Operator

Process start

On user profile>User>Order card


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Add an approval step

Option: Add an approval step

Select production type for cards

Option: Select production type for cards

Queue cards

Option: Queue cards

Allow multiple card orders

Option: Allow multiple card orders

Send "Card ordered" email

Option: Send "card ordered" email

Additional information

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