Order card (external production)

• The user (that shall have the card) must be in state "active".

1. Log in to Identity Manager Admin with your admin user.
2. Go to Home > Identities.
3. Select and edit User. 

4. Select the Active tab.

   If you only use external production (no local production), you do not need to create a new Additional Command (that is, step 5 and 6). Instead you can edit the existing Additional Command, which points to "Request card" or "Issue Card" and point it to "Order card", and then clink Save.
   

   If you use local production, continue with these steps:

5. In Additional Commands, click New (the pen symbol) to add a row.

6. In Additional Commands, select Order card to add it to the Process list. 

7. In Mapping, select CardsMapUserToCard.
8. Click Save.

1. Log in to Identity Manager Operator with your user account.
   

1. In the Quick search drop-down list, select User and search for the user that shall have a card.

2. Click Order card under "What do you want to do?".
   

   

   To cancel the process, see "Cancel the process" below.

   Card data and user data is shown. Common name and UPN are fetched automatically.

3. Click Next to order the card. The card will now be in state processing, which means the card is put in a queue, or ordered (without queue). You can also abort the card order from the queue (when the card is in state "processing"), see Abort temporary card order (external production) for more information.

   

   When ordered (without queue), the card is directly ordered in the Nexus GO Cards integration and it will be in state "ordered".

   

   Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

• Click Cancel to close the process.
• Click Next to proceed with the process.

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Add an approval step

• Default = false
• To manage the option, see here: Cards (external production) - Manage option to add an approval step

Option: Select production type for cards

• Default: gocards
• To manage the options, see here: Cards (external production) - Manage option to select production type.

Option: Queue cards

• Default: false
• To manage the options, see here: Cards (external production) - Manage option to queue card orders.

Option: Allow multiple card orders

• Default = false
• To manage the option, see here: Cards (external production) - Manage option to allow multiple card orders

Option: Send "card ordered" email

• Default = true
• To manage the option, see here: Cards (external production) - Manage option to notify the user about an ordered card

• Cards add-on External production - use cases for the operator