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Order multiple cards in a batch order (external production)

Use case scenario

An operator wants to order multiple cards for users.

This article describes how an operator can order multiple cards in a batch order for external production in the Cards add-on External production package in Smart ID Identity Manager. After the cards have been ordered, they can be in state "processing" or "ordered". 

  • The users that shall have the cards must be in state "active"

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Order multiple cards in batch order for external production
  1. In the BATCH ORDERS page, select Order multiple cards

  2. Click Search to get a list of all users.

  3. Select the check boxes for the users that cards shall be ordered for.

    To cancel the process, see "Cancel the process" below.

  4. Click Order multiple cards.

  5. Click Next to order the cards. The cards will now be in state "processing", which means they are put in a queue, or "ordered" (without queue). You can also abort the card order from the queue (when the cards are in state "processing"), see Abort card order (external production) for more information.

    When ordered (without queue), the cards are directly ordered in the Nexus GO Cards integration and it will be in state "ordered".

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to order multiple cards for external production via batch order
  • The cards are ordered or queued
  • End state for the cards = processing or ordered
Symbolic name


Process name

Order multiple cards


Identity Manager Operator

Process start

Batch order>Order multiple cards


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Add an approval step

Option: Add an approval step

Select production type for cards

Option: Select production type for cards

Queue cards

Option: Queue cards

Allow multiple card orders

Option: Allow multiple card orders

Send "Card ordered" email

Option: Send "card ordered" email

Additional information

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