Skip to main content
Skip table of contents

Create reason

Use case scenario

Create reasons for deactivation, reactivation, locking or deletion of a user.

 This article describes how an operator creates the reasons why a user is deactivated, reactivated, locked or deleted. Read more here: Smart ID Workforce use cases

This is used in the use cases Deactivate userReactivate user, Lock user, and Delete user.



Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account. 
Create reason
  1. In the Quick search drop-down list, select Reason.

    To cancel the process, see "Cancel the process" below.

  2. Click Create reason.
  3. Selet reason type from the drop-down list.
  4. Enter a reason in the text field, and (optional) enter a description.
  5. Click Next to save the reason.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As an operator I want to have one general process to create a reason for different scenarios: deactivation, activation, locking, deletion

  • Created reason
Symbolic name


Process name

Create reason


Identity Manager Operator

Process start

Quick search>Reasons>Create reason


There are no options for this use case.

Additional information

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.