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Delete user

Use case scenario

An operator wants to delete a user.

This article describes how an operator deletes a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

The user history will still remain in the system when the user is deleted.

This use case is disabled by default. 

  • The user exists and is in state "inactive" or "active"
Enable the Delete user use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Identities.
  3. Select and edit User.
  4. Select the Active/Inactive/Locked tab.
  5. In Additional Commands, click New (the pen symbol) to add a row.
  6. In Additional Commands, select Delete user from the drop-down list in Process.
  7. Click Save.

 Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Delete user
  1. In the Quick search drop-down list, select User. Search for user that shall be deleted. User data is shown.

    To cancel the process, see "Cancel the process" below.

  2. Click Delete user.
  3. Select a reason from the drop-down list.
  4. Click Next to delete the user profile.

    Depending on the configuration, there can be options added to the use case, see "Options" below.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As an operator I want to delete a user profile in Identity Manager

  • Deleted user
  • All related credentials are deleted
Symbolic name


Process name

Delete user


Identity Manager Operator

Required user state

Inactive and active

Process start

On the user profile>Delete user


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Add an approval step

Option: Add an approval step

Additional information

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