Skip to main content
Skip table of contents

Deactivate user

Use case scenarios

  • Parental leave

  • Leave of absence
  • Need to temporarily deactivate the user

This article describes how an operator temporarily deactivates a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

The user's relations to credentials are kept but the user's roles are withdrawn.

  • The user must be in state "active"
  • All roles will be withdrawn. If the user is reactivated later, the user will only get the default role. See Reactivate user.
  • Add reasons for deactivation in Identity Manager Admin. The reasons will be shown in a drop-down list in Identity Manager Operator, see Create reason.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account. 
Deactivate user
  1. In the Quick search drop-down list, select User. (Or go to the Search page to find the user)
  2. . Search for the user that shall be deactivated. User data is shown in read-only mode.

    To cancel the process, see "Cancel the process" below.

  3. Click Deactivate user.
  4. In the Reason drop -down list, select the reason for deactivation. The user's active related credentials gets inactive or locked. See "Use case details" below.

  5. Click Next to deactivate the user. The user will not be notified by email after the deactivation.

    Depending on the configuration, there can be options added to the use case, see "Options" below.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As an operator I want to deactivate a user in Identity Manager

  • End state for user = "inactive"
  • End state for related credentials = "inactive"/"locked", see details below
  • End state for related certificates = "on hold"/"revoked", see details below
  • The relation from user to credentials still exists 
  • All roles for the user are withdrawn
Related credentialsCredentials - end stateCertificates - end state
Card and related certificatesinactiveon hold
Temporary card and related certificateslockedrevoked
Virtual smart card and related certificatesinactiveon hold
Mobile ID and related certificatesinactiveon hold
Soft token and related certificatesinactiveon hold
Symbolic name


Process name

Deactivate user


Identity Manager Operator

Required user state


Process start

On the user profile>Deactivate user


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Add an approval step

Option: Add an approval step

Additional information

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.