Skip to main content
Skip table of contents

Change password (self-service user)

Use case scenario

A self-service user wants to change their own password.

This article describes how you as a self-service user change your own password in Smart ID Self-Service.

Read more here: Smart ID Workforce use cases

  • The user must be in state "active"

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.
Change password
  1. In Smart ID Self-Service, click Change password.
  2. Enter the new password as shown in the UI.

    To cancel the process, see "Cancel the process" below.

  3. Click Next to save the changed password.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As a self-service user I want to change my password in Smart ID Self-Service

  • Changed password
Symbolic name


Process name

Change password


Smart ID Self-Service

Required user state


Process start

Start page>Change password


There are no options for this use case.

Additional information

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.