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Create user add-on CSV

Use case scenario

An operator wants to import users from a CSV file into Identity Manager.

This article describes how an operator creates an users in Smart ID Identity Manager via a CSV file.

Any newly created user will receive the Self-Service, Operator and Approval roles.


Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Create user from CSV file
  1. In the Quick search drop-down list, select User.
  2. Click on "Create User Addon Addon CSV".
  3. You have two possibilities to create the user:
    1. Import by CSV (User creation via CSV file import)
    2. Manual input (User creation in Identity Manager via editing data, same as in Create user)
  4. To create the user via CSV file import Click Import by CSV.

    To cancel the process, see "Cancel the process" below.

  5. Upload a CSV file.
  6. Click Next to import.
  7. When you have clicked Next, the users are imported. New users are created or existing users are updated (based on email address).
    1. A form with two tables will show the users that were created and the users that were updated.
  8. Click OK.
  9. To instead create the user via manual input, select Manual input.
    1. Click Next.
    2. The same input form as in Create user is shown. Follow the steps in that instruction.
Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to create a new user in Identity Manager via a CSV file.
  • A created or updated user.
  • The Operator, Approval and Self-Service roles are related to the user
  • All necessary user information is added
  • End state for user = active/inactive, depending on the option set
  • There is no uniqueness check: if the user already exists it may be updated if the CSV record has different data.
  • The Source field is filled with the value CSV
Symbolic name


Process name

Create user


Identity Manager Operator

Process start

Quick search>User>Create User

Executable for 



About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Set the user's end state

Option: Set the user's end state

Additional information

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