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Reset password

Use case scenario

 An operator wants to reset password for a user.

This article describes how an operator resets a password for a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

When the password is reset, information is sent to the user.

  • The user can be in state "active" or "inactive"

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Reset password
  1. In the Quick search drop-down list, select User. Search for the user for which the password shall be reset. User data is shown in read-only mode.

    To cancel the process, see "Cancel the process" below.

  2. Click Reset password.
  3. Select Send password by email or Print password or both.
  4. Click Next and the password is provided in the chosen way to the user.
    The password is rendered by the system.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As an operator I want to reset a password for a user 

  • Password is reset
  • Information is provided to the user
Symbolic name


Process name

Reset password


Identity Manager Operator

Required user state

Active and inactive

Process start

On the user profile>Reset password


There are no options for this use case.

Additional information

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