Reset a forgotten password (self-service user)

Use case scenario

A self-service user has forgotten the password to Smart ID Self-Service and needs a new password.

This article describes how you as a self-service user resets a forgotten password in Smart ID Self-Service. You will receive the new password in an email with instructions.

Read more here: Smart ID Workforce use cases.

Prerequisites

The user must be in state "active"

Step-by-step instruction for the self-service user

Reset forgotten password

In Smart ID Self-Service, click Forgot Password.
Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions.

To cancel the process, see "Cancel the process" below.
Click Next and the email will be sent.

Cancel the process

To cancel the process:

Click Cancel to close the process.
Click Next to proceed with the process.

Use case details

Overview and technical details

Use case description	As a self-service user I forgot my password and I want to reset it
Outcome	The user receives a new password via email with instructions
Symbolic name	UsersSelfServiceProcForgotPassword
Process name	Forgot password
Component	Smart ID Self-Service
Required user state	Active
Process start	Self-Service login page>Forgot password

Options

There are no options for this use case.

Additional information

Useful links