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Reset a forgotten password (self-service user)

Use case scenario

A self-service user has forgotten the password to Smart ID Self-Service and needs a new password.

This article describes how you as a self-service user resets a forgotten password in Smart ID Self-Service. You will receive the new password in an email with instructions.

Read more here: Smart ID Workforce use cases.

  • The user must be in state "active"

Step-by-step instruction for the self-service user

Reset forgotten password
  1. In Smart ID Self-Service, click Forgot Password.
  2. Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions.

    To cancel the process, see "Cancel the process" below.

  3. Click Next and the email will be sent.
Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As a self-service user I forgot my password and I want to reset it

  • The user receives a new password via email with instructions
Symbolic name


Process name

Forgot password


Smart ID Self-Service

Required user state


Process start

Self-Service login page>Forgot password


There are no options for this use case.

Additional information

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