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Reset password for multiple users (batch order)

Use case scenario

An operator wants to reset the password for multiple users.

This article describes how an operator resets a password for multiple users in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

When the password is reset, information is sent to the users.

  • The users can be in state "active" or "inactive"

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Reset password
  1. In the BATCH ORDERS page select Batch order reset password.

  2. Click Search to get a list of all users.

  3. Select the check boxes for the users that shall have their password reset. 

    To cancel the process, see "Cancel the process" below.

  4. Click Reset passwords.
  5. Click Next and the password is sent by email to the users.
    The password is rendered by the system.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As an operator I want to reset the password for multiple users

  • Password is reset for the users
  • Information is provided to the users
Symbolic name


Process name

Reset passwords


Identity Manager Operator

Required user state

Active and inactive

Process start

Batch orders>Reset passwords


There are no options for this use case.

Additional information

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