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Change PIN for a virtual smart card (self-service user)

A self-service user wants to change the PIN code for a virtual smart card.

This article describes how a self-service user changes the PIN code for a virtual smart card in Smart ID Self-Service. 

Prerequisites

Prerequisites

  • The virtual smart card must be in state "active"

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service

  1. Log in to Smart ID Self-Service with your user account.


Change PIN

  1. In Smart ID Self-Service, select Cards in the Self-Service menu.

  2. Select the active virtual smart card that you want to change PIN for.

    To cancel the process, see "Cancel the process" below.


  3. Click Possible actions and select Change PIN.

  4. A pop up is shown where you click Open Smart ID Desktop App.

  5. In Smart ID Desktop App, your virtual smart card is shown. Click Reset PIN.

  6. Enter the new PIN and click OK.

  7. Close Smart ID Desktop App and go back to Smart ID Self-Service.

  8. In Smart ID Self-Service, click Next.


Cancel the process

To cancel the process:

  • Click Cancel to close the process.

  • Click Next to proceed with the process.

Use case details

Overview and technical details


Use case description

As a self-service user I want to change my PIN code for a virtual smart card

Outcome

  • The PIN code is changed

Symbolic name

VirtualSmartCardProcChangePin

Process name

Change pin

Component

Smart ID Self-Service

Required virtual smart card state

Active

Process start

On the virtual smart card object > Change pin


Options

There are no options for this use case.

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