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Change PIN for a virtual smart card (self-service user)

Use case scenario

A self-service user wants to change the PIN code for a virtual smart card.

This article describes how a self-service user changes the PIN code for a virtual smart card in Smart ID Self-Service. 


  • The virtual smart card must be in state "active"

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.
Change PIN
  1. In Smart ID Self-Service, select Cards in the Self-Service menu.
  2. Select the active virtual smart card that you want to change PIN for.

    To cancel the process, see "Cancel the process" below.

  3. Click Possible actions and select Change PIN.
  4. A pop up is shown where you click Open Smart ID Desktop App.
  5. In Smart ID Desktop App, your virtual smart card is shown. Click Reset PIN.
  6. Enter the new PIN and click OK.
  7. Close Smart ID Desktop App and go back to Smart ID Self-Service.
  8. In Smart ID Self-Service, click Next.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As a self-service user I want to change my PIN code for a virtual smart card

  • The PIN code is changed
Symbolic name


Process name

Change pin


Smart ID Self-Service

Required virtual smart card state


Process start

On the virtual smart card object > Change pin


There are no options for this use case.

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