When an employee card is old or defective, it can be replaced, either in Smart ID Self-Service or Identity Manager.
Standard workflow
|
|
Actor |
Action |
Option |
Physical ID | Digital ID | Physical access |
|---|---|---|---|---|---|---|
|
1 |
Registration officer |
In Identity Manager: Browses for the person and selects Replace card. |
- |
|
|
|
|
2 |
CA |
Revokes the certificates. |
- |
|
|
|
|
3 |
Identity Manager |
Generates new PUK and PIN. |
- |
|
|
|
|
4 |
Identity Manager |
Sends card information to the PACS. Old card gets inactive. |
- |
|
|
|
|
5 |
Card production administrator |
Produces new card, verifies the card. |
- |
|
|
|
|
6 |
Card production administrator |
Prints PIN information letter. |
Sends a PIN email. |
|
|
|
Technical references
The Physical access processes are modified and overwrites the corresponding Digital ID process.
|
Option |
Physical ID |
Digital ID & Physical access |
|---|---|---|
|
Replace employee card |
CCProcReplaceEmployeeCard |
PcmProcReplaceEmployeeCard (see image) |