Unblock card remote
Use case scenario
An operator wants to unblock a card remotely for a user. This can, for example, be done if the user has blocked the card by entering the wrong PIN multiple times.
This article describes how an operator unblocks a card and resets a PIN remotely in the Cards package in Smart ID Identity Manager.
This use case is disabled by default.
Prerequisites
Step-by-step instruction for the operator
- Go to the SEARCH page.
- Select Card from the drop-down menu and click Search.
Select the card that you want to unblock, the card state must be active. The card data and user data is shown.
Click Unblock card remote.
To cancel the process, see "Cancel the process" below.
- A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card. The user gives the challenge code to the operator.
On the operator side, a response code is generated from the challenge code, and provided back to the user from the operator.
On the user side, the response code is used to unblock the card, and the user is prompted to add a new PIN.
- Click Next to unblock the card.
Use case details
Options
There are no options for this use case.