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Unblock card remote

Use case scenario

An operator wants to unblock a card remotely for a user. This can, for example, be done if the user has blocked the card by entering the wrong PIN multiple times. 

This article describes how an operator unblocks a card and resets a PIN remotely in the Cards package in Smart ID Identity Manager.

This use case is disabled by default. 


  • The card and the user are in state "active"
Enable the Unblock card remote use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Cards.
  3. Select and edit Card.
  4. Select the Active tab.
  5. In Additional Commands, click New (the pen symbol) to add a row.
  6. In Additional Commands, select Unblock card remote from the drop-down list in Process.
  7. Click Save.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Unblock card remote
  1. Go to the SEARCH page.
  2. Select Card from the drop-down menu and click Search.
  3. Select the card that you want to unblock, the card state must be active. The card data and user data is shown.

  4. Click Unblock card remote.

    To cancel the process, see "Cancel the process" below.

    • A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card. The user gives the challenge code to the operator.
    • On the operator side, a response code is generated from the challenge code, and provided back to the user from the operator.

    • On the user side, the response code is used to unblock the card, and the user is prompted to add a new PIN.

  5. Click Next to unblock the card.
Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to unblock a card remotely through challenge/response codes
  • Changed PIN
Symbolic name


Process name

Unblock card remote


Identity Manager Operator

Required card and user state


Process start

On the card object > Unblock card remote


There are no options for this use case.

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