When a person has forgotten or blocked the PIN, it can be unblocked via Smart ID Self-Service.
Standard workflow
|
|
Actor |
Action |
Option |
Physical ID | Digital ID |
|---|---|---|---|---|---|
|
1 |
Self-service user |
Logs in to Smart ID Self-Service with AD credentials or the "Forgot Password" process. |
- |
|
(tick) |
|
2 |
Self-service user |
Selects Unblock PKI PIN and enters the new PIN.
|
- |
|
(tick) |
|
3 |
Identity Manager |
Changes the PKI PIN on the smart card by using the PUK in the background that Identity Manager stores in an encrypted database field. |
- |
|
(tick) |
Technical reference
-
PcmProcUSSPUnblockEmployeeCard